Amware's process for crafting specific customer focused solutions

Customer Solution Development Process

As a service company, we believe that our work begins by listening to our customers. Through solid communication, facility visits and incisive question-and-answer correspondence, we begin to understand your company's logistics goals - from your perspective. Once we fully understand your goals, we begin to shape a solution through the use of a Customer Solution Development Team. This team engineers and proposes a solution designed to achieve your goals.

The Amware managers on our Customer Solution Development Team represent several professional disciplines including warehousing and transportation operations, customer service, information technology, industrial engineering, human resources, quality control and more.

Transition Management Planning

Before any changes are made, the Customer Solution Development Team develops a plan for the start-up and transition of goods to the Amware warehouse operation. Responsibilities are assigned by the team leader and a schedule of accountability is developed. A timeline is created and milestones are set to ensure that the execution of the plan is flawless.

Standard Operating Procedures are designed to govern the way that all work is managed throughout the operation. In addition, process diagrams are created to illustrate the step-by-step execution of your warehouse operating plan.

Once the plan is complete, we are ready to begin!

Measuring Our Successes

Since 1989, Amware has delivered the highest quality service to many of the nation's leading companies. We conduct scheduled and organized client reviews that reveal what's working...and what, if anything, requires attention. By being proactive in recognizing potential challenges, we ensure the success of our operations.

Key Performance Indicators

Our clients work together with our Customer Solution Development Team to develop and agree upon a set of Key Performance Indicators (KPIs) - standards for product handling, movement and storage that we continually measure ourselves against. KPIs are developed for each customer which may be internal to Amware operations or may be service goals established jointly.

On a periodic basis, our internal quality audit team monitors our operations for compliance to these KPIs. This process offers both our customers and our craftsmen a forum to measure and evaluate service levels: on-time shipping performance, order accuracy, and cycle time. In each case, the KPIs focus on inventory integrity and timely response to customers' requests. In many instances, our standards are even higher than our clients' expectations and we work together to raise the bar.

Quality and Continuous Improvement

At Amware, we never rest on our laurels: we're constantly evolving. Periodically, we review all account activity with our customers to confirm we are on target in the execution of our services.

We involve our warehouse and customer service associates in these reviews as a result of their dedication to craftsmanship. Some of the most significant improvements that we develop for our customers originate with our people on the warehouse floor and customer service front lines.

At Amware, we sincerely care about the work that we do for you - our customer. And we go to great lengths to make sure that we are meeting - and exceeding your expectations. We are adaptable and flexible and ready to do what it takes to provide you exceptional service levels and cost effective solutions.